Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable & Non-Exchangeable Items
Personalized, custom-stamped, custom-engraved, or clearly customized items cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or we made an error while fulfilling your order.
Sale items and gift cards are also non-returnable.
How to Start a Return
To request a return, please contact us at felard.ua@gmail.com.
If your return is accepted, we'll provide you with the return shipping instructions and return address.
Items sent back without contacting us first will not be accepted.
Unless the return is due to our error or the item arrived damaged or defective, buyers are responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it as quickly as possible.
Exchanges
The fastest way to receive a different eligible item is to return the original item. Once your return has been accepted, you can place a new order.
Please note that personalized and clearly customized items cannot be exchanged unless they arrive damaged, defective, incorrect, or we made an error while fulfilling your order.
European Union – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your non-personalized order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be unused, in their original condition, and returned in their original packaging.
Please note that goods made to the consumer's specifications or clearly personalized may be exempt from the 14-day right of withdrawal under applicable EU consumer protection laws.
Lost or Delayed Shipments
If your order appears to be delayed or lost during transit, please contact us. We'll work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Contact Information
Questions about the Refund Policy should be sent to us at felard.ua@gmail.com.
Felard
Zablotska Nadiia Viktorivna
Address: Heroiv UPA Street, 29, Lviv, 79018, Ukraine
Email: felard.ua@gmail.com
Phone: +380737709797
Website: https://felard.store