Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging. You'll also need the receipt or proof of purchase.

Non-Returnable & Non-Exchangeable Items

Personalized, custom-stamped, custom-engraved, or custom-made items cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or we made an error while fulfilling your order.

Sale items and gift cards are also non-returnable.

How to Start a Return

To request a return, please contact us at felard.ua@gmail.com.

If your return is accepted, we'll provide you with the return shipping instructions and return address.

Items sent back without contacting us first will not be accepted.

Unless the return is due to our error or the item arrived damaged or defective, buyers are responsible for return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it as quickly as possible.

Exchanges

The fastest way to receive a different eligible item is to return the original item. Once your return has been accepted, you can place a new order.

Please note that personalized and custom-made items cannot be exchanged unless they arrive damaged, defective, incorrect, or we made an error while fulfilling your order.

European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your non-personalized order within 14 days of receiving it, without providing a reason.

Returned items must be unused, in their original condition, and returned in their original packaging.

Please note that personalized and custom-made items are exempt from this right.

Lost or Delayed Shipments

If your order appears to be delayed or lost during transit, please contact us. We'll work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at felard.ua@gmail.com